Privacy Policy

PLAYBALL PLATFORM FZ-L.L.C

Last updated: February 2026

Version v1.0.0

1. Privacy Policy – PlayBall

Effective Date: 26 April 2026

This Privacy Policy (“Policy”) sets out how PLAYBALL PLATFORM FZ-L.L.C, a company established in the United Arab Emirates and registered in Meydan Free Zone, Dubai (“PlayBall”, “we”, “us”, or “our”), collects, processes, uses, discloses, transfers, and protects personal data in connection with its mobile applications, website, and related services (collectively, the “Services”). This Policy is intended to comply with applicable data protection legislation, including the provisions of **UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), and, where applicable, international frameworks such as the General Data Protection Regulation (GDPR).

2. Controller Information

PLAYBALL PLATFORM FZ-L.L.C, a company registered in the United Arab Emirates under the laws of Meydan Free Zone, Dubai, acts as the data controller for the purposes of applicable data protection laws.

For any privacy-related enquiries, you may contact us at:

Email: contact@getplayball.com

Website: https://getplayball.com

3. Eligibility

The Services are intended solely for individuals aged eighteen (18) years or older. We do not knowingly collect or solicit personal data from individuals under the age of eighteen. If we become aware that such data has been collected, we will take appropriate steps to delete it without undue delay.

4. Categories of Personal Data

PlayBall processes personal data necessary for the operation of the Services, including:

Personal identification and account data, such as name, username, email address, telephone number, profile image, date of birth, and gender.

Operational and activity-related data, including booking records, participation history, preferences, attendance behaviour, and reports or complaints submitted within the platform.

Financial and transactional data, including subscription details, payment records, invoices, refunds, and chargeback information. All payment transactions are processed securely by Stripe, and PlayBall does not store full payment card details.

Location data, including approximate and, where enabled, background location information, solely for the purpose of providing location-based functionality.

User communications and content, including support interactions and any content voluntarily uploaded by users.

PlayBall does not intentionally collect sensitive personal data as defined under applicable law.

5. Methods of Collection

Personal data is collected directly from users when they create an account, make bookings, communicate with support, or otherwise interact with the Services. In addition, certain data may be received from third parties involved in facilitating the Services, including payment processors such as Stripe, venue partners, and game hosts.

6. Purposes of Processing

Personal data is processed for legitimate and lawful purposes, including:

Providing and operating the Services
Managing accounts and facilitating bookings
Processing payments, subscriptions, and refunds
Communicating with users and providing support
Personalising user experience and recommending activities
Improving and developing the Services
Sending service-related and promotional communications
Enforcing contractual terms and resolving disputes
Complying with applicable legal and regulatory obligations

7. Legal Basis for Processing

In accordance with UAE PDPL, PlayBall processes personal data where:

Processing is necessary for the performance of a contract
Processing is necessary to comply with legal obligations
Processing is required for legitimate interests, provided such interests do not override the rights of the data subject
Processing is based on the data subject’s consent, where required

8. Disclosure of Personal Data

Personal data may be disclosed to:

Service providers engaged by PlayBall to support the operation of the Services, including payment processors, hosting providers, messaging services, and technical infrastructure providers.

Participants within the platform, including game hosts, venue operators, and other users, to the extent necessary for service delivery.

Marketing and advertising partners, for purposes of campaign measurement and targeted communication, in accordance with applicable law.

Competent authorities or third parties where disclosure is required by law or necessary to protect legal rights or public safety.

PlayBall does not sell personal data.

9. International Data Transfers

Given the global nature of our operations and the use of third-party service providers, personal data may be transferred to and processed in jurisdictions outside the user’s country of residence, including the United Arab Emirates and other countries where our service providers operate. Where required, we implement appropriate safeguards, including contractual protections, to ensure that personal data remains adequately protected.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or regulatory requirements. Account-related data is generally retained for the duration of the user’s relationship with PlayBall. Financial and transaction records may be retained for a minimum period required by applicable law. Upon account deletion, personal data will be deleted or anonymised, except where retention is required for legal or legitimate business purposes.

11. User Rights

Depending on the user’s jurisdiction, individuals may have rights in relation to their personal data, including the right to access, correct, delete, or restrict processing of their data, as well as the right to object to certain processing activities or request data portability. Requests to exercise such rights may be submitted to contact@getplayball.com . We may require verification of identity before fulfilling such requests.

12. Account Controls and Communications

Users may access and update certain personal data directly within the application. Users may also delete their account through the application or by contacting support. Marketing communications may be managed through in-app settings or by using unsubscribe mechanisms provided in communications.

13. MARKETING COMMUNICATIONS

PlayBall may send marketing communications via electronic means, including email, SMS, push notifications, and in-app messages.

Users may opt out of such communications at any time through application settings or by contacting PlayBall.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyse usage, and support marketing activities. Where required by law, users will be presented with consent mechanisms to manage cookie preferences.

15. Security Measures

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. Payment information is processed securely via Stripe, which applies industry-standard security measures. While we take reasonable steps to safeguard personal data, no system can be guaranteed to be completely secure.

16. Third-Party Services

The Services may contain links to or integrations with third-party platforms. PlayBall is not responsible for the privacy practices of such third parties, and users are encouraged to review their respective privacy policies.

17. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Where appropriate, we will notify users through the Services or by other reasonable means.

Questions about this Privacy Policy?

Email: contact@getplayball.com

Address: PLAYBALL PLATFORM FZ-L.L.C, UNITED ARAB EMIRATES